Policies & Procedures.

• All children must be officially registered before attending classes.

• A child’s place is confirmed only once registration has been accepted and the required payment has been received.

• Enquiries and expressions of interest do not guarantee a place.

• Parents must provide accurate contact and emergency information.

• Course fees must be paid in advance.

• New participants must complete registration and payment before attending their first class.

• Existing participants must pay their monthly fees by the agreed payment deadline.

• Parents are responsible for ensuring that payments are made on time.

• Payment reminders may be sent as a courtesy.

• Where fees remain unpaid, attendance may be temporarily suspended until payment is received.

• Continued attendance without payment or an agreed payment arrangement will not be permitted.

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• Parents should notify us if their child cannot attend a scheduled class.

• Fees are not automatically refundable for individual missed sessions.

• No automatic replacement session or credit is provided for personal absences.

• Where a parent wishes to withdraw their child, the agreed cancellation terms will apply, subject to applicable consumer rights.

If we need to cancel a scheduled session, we will inform parents as soon as reasonably possible.

We will endeavour to arrange a suitable replacement session. Where this is not possible, an appropriate refund or credit will be offered.

Children are expected to:

• Arrive on time.

• Respect the instructor and other participants.

• Follow classroom instructions.

• Use computers and coding equipment responsibly.

• Treat the school premises and equipment with care.

Parents and guardians are responsible for:

• Completing registration forms accurately.

• Paying fees by the agreed deadlines.

• Providing emergency contact information.

• Informing us of relevant medical or additional support requirements.

• Informing us of absences and changes to collection arrangements.

The safety and wellbeing of all children are important to us.

We maintain appropriate safeguarding and health and safety procedures and expect all participants to follow the instructor’s safety instructions.

DofE assessor support is subject to our agreement.

Participants must officially register and commence attending the relevant coding sessions before we consider accepting an assessor role.

We must have sufficient knowledge of a participant’s engagement and progress to provide an accurate assessor report. Reports will only be completed in accordance with DofE requirements.

Personal information provided during registration will be handled securely and used for legitimate club administration, communication, safeguarding and service delivery.

We welcome feedback and encourage parents to contact us directly if they have any concerns. We will consider complaints fairly and aim to resolve them promptly.